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WORK EXPERIENCE
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09-2011 - Present
Technology Support Technician www.lagcc.cuny.edu
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LaGuardia Community College
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Long Island City, New York, 11101
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- Troubleshoot and support functions for college faculty and staff.
- Installs, configures, and maintains a variety of computer equipment including computer terminals, printers, modems, personal computers and data communications equipment.
- Determines source and nature of computer malfunction using diagnostic and application software.
- Adjusts, repairs, and replaces malfunctioning equipment.
- Detection of malicious software code and removal for increased security.
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07-2008 - 09-2011
Database Manager www.lagcc.cuny.edu
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LaGuardia Community College
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Long Island City, New York, 11101
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- Create and maintain SQL-based databases for the collection of student data and demographics.
- Manages the collection of data such as success rates, averages, gender distribution, and enrollment percentages, standard deviation, for statistical analysis.
- Representation of collected data as charts and graphs for assessment reports and presentations.
- Maintains the integrity of data while checking for errors and data inconsistencies. Ensuring that all data is coherent.
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09-2002 - 01-2008
Dealer Support Specialist www.cncg.com
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Cel-Net Communications Group
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Long Island City, New York, 11101
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- Supervised the activations department of T-mobile master agent whose purpose was responsible for the connection of cellular services for customers, businesses and organizations in the metropolitan New York region.
- Maintained goals as well as developed strong relationships with staff.
- Maintained Microsoft Access customer databases. Created and formatted spreadsheets for administrative use.
- Researched client discrepancies and claims, effectively using problem solving skills to reduce errors on claims.
- Processed commission payments to clients while adhering to strict monthly deadlines.
- Maintained relationships with clients by promptly corresponding and assisting with inquiries.
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