Jose Bonilla's Resume (Last updated September 4th 2008)

Resume builder

JOSE BONILLA

Ozone Park , New York 11420 - USA
www.p0wnz.com

-

OBJECTIVE 
To obtain a position where I may extend my technical expertise and professional work experience in a fast paced corporate environment.

-

EDUCATION 

LaGuardia Community College, Long Island City, New York, 2008 - Present

AAS in Computer Technology

 

-

WORK EXPERIENCE 

LaGuardia Community College, Long Island City, New York, 11101

07-2008 - Present
College Collaborations Database Manager www.lagcc.cuny.edu
  • Utilizing Microsoft Access databases to create dynamic reports for interpreting student data into graphical analysis.

  • Assist students with inquiries pertaining to, obtaining student transcripts and general technical information.

  • Maintain student database integrity.

  • Analytical thinking, resolution and decision-making skills.

-

Cel-Net Communications Group, Long Island City, New York, 11101

09-2002 - 01-2008
Dealer Support Specialist www.cncg.com
  • Maintained Microsoft Access customer databases. Compiled graphical statistics and formatted spreadsheets for administrative use.

  • Researched client discrepancies and claims, effectively using problem-solving and critical decision-making skills, reducing the amount of errors on claims and producing increased results.

  • Supervised activations department with a staff of 5. Maintained goals as well as developed strong relationships with team.

  • Processed commission payment amounts to national clients while adhering to strict monthly deadlines.

  • Provided direct phone support for client. Was leading liaison within the department for in person or phone communication.

  • Responsibilities include active email correspondence. Provided live email response to inquiries and increased email response time with clients by 30%.

-

Getty Images, New York, New York, 10003

10-1997 - 08-2001
Product Support Specialist www.gettyimages.com
  • High resolution Image adjustments using Adobe Photoshop in digital department

  • Scanned and processed digital and analog media into image library.

  • Processed digital images on to compact disk for submission to clients.

  • Maintained inventory of catalog image library.

  • Sustained an error percentage rate of .03% as documented by management.

  • Provided immediate communications to sales and research departments to better assist client.

-

-

SKILLS 
Linux Operating Systems
Microsoft Windows Operating Systems
Microsoft Office and Open Office Suites
Adobe Photoshop
Software installation and Hardware configuration
Networking

-

INTERESTS 
  • Art:
  • Fine art
  • Graphic Design
  • Painting
  • Sketching
  • Technology:
  • Computers
  • Gaming
  • Computer science
  • Software
  • Blogging:

-